Customer Success Manager at Automata · Cambridge, MA · Joined
A
Customer Success Manager
Automata · Cambridge, MA · Just now · 0 applicants
NewHybridFull-timeManager
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Automata seeks a Customer Success Manager to lead its customer success team and own strategic accounts for its LINQ lab automation platform, helping life sciences customers achieve value. The role requires a scientific background and 5+ years of experience in customer-facing delivery roles in biotech or lab automation.
What you’ll do
Lead the customer success team
Own strategic account relationships
Help customers realize benefits of the LINQ platform
Manage complex technical projects to time, scope, and budget
Proactively identify and mitigate risks
Communicate project paths to stakeholders
What you’ll need
5+ years in customer-facing delivery role in biotech, life sciences, or lab automation
Scientific background or hands-on lab experience
Proven track record managing complex technical projects
Senior-level stakeholder management experience
Strong presentation and training skills for non-technical audiences
Proficiency with project management tools (Asana, Jira or similar)
Original job description
Automata is a robotics and lab automation company serving life sciences customers. The Customer Success Manager leads a team delivering customer success, owns strategic account relationships, and helps customers realize the benefits of the LINQ platform.5+ years in a customer facing delivery role (customer success, project management, applications,…