Senior Customer Success Systems Administrator at Deltek · United States · Joined
D
Senior Customer Success Systems Administrator
Deltek · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$90k–$110kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Deltek seeks a Senior Customer Success Systems Administrator to manage and optimize the Gainsight platform, drive adoption, and support customer lifecycle management. The role partners with Customer Success leadership to improve processes and user experience and enable data-driven decision-making.
What you’ll do
Administer and optimize the Gainsight platform
Drive adoption and value realization of Gainsight
Partner with Customer Success leadership to improve processes and user experience
Support customer lifecycle management and business decision-making
Continuously improve system solutions based on business requirements
Enable users and support change management initiatives
What you’ll need
2+ years of Gainsight administration experience
Experience with Customer 360, Relationships, CTAs, Playbooks, Success Plans, Rules Engine, Dashboards, and Reporting
Strong understanding of Customer Success processes and customer lifecycle management
Experience gathering business requirements and translating them into system solutions
Experience driving software adoption, user enablement, and change management initiatives
Strong analytical, problem-solving, and communication skills
Original job description
Deltek is hiring a Senior Customer Success Systems Administrator to drive adoption, value realization, and continuous improvement of the Gainsight platform. The role administers and optimizes Gainsight, partners with Customer Success leadership to improve processes and user experience, and supports customer lifecycle management and business decision-making.…