Manager, Member Care - Premium Experience & CLEAR1 at CLEAR · New York, NY · Joined
C
Manager, Member Care - Premium Experience & CLEAR1
CLEAR · New York, NY · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
$110k–$130kListed
Workplace
On-site
Job type
Full-time
Level
Manager
Team: Member Care · Source: jobright · Posted by joined-scrapper
About the role
CLEAR seeks a Manager to lead premium member support for Concierge, VIP, and CLEAR1 members, overseeing team leads and specialists to improve service quality and digital experiences.
What you’ll do
Lead end-to-end digital member experience
Oversee team leads and specialists
Support Concierge, VIP, and CLEAR1 members
Improve service quality
Drive operational excellence
Enhance digital support experiences
What you’ll need
5+ years leading digital customer support or service operations teams
Experience managing high-touch, premium, concierge, VIP, or white-glove support programs
Coaching and developing frontline leaders
Using data and metrics to drive decisions
Partnering with Product and Engineering
Experience with digital support channels including chat, email, self-service, automation, or AI
Original job description
CLEAR is hiring a Manager, Member Care - Premium Experience & CLEAR1 to lead the end-to-end digital member experience across its highest-touch support channels. The role oversees team leads and specialists supporting Concierge, VIP, and CLEAR1 members while improving service quality, operational excellence, and digital support experiences.5+ years of…