Customer Success Manager at Box · Chicago, IL · Joined
B
Customer Success Manager
Box · Chicago, IL · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$78k–$125kListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Box seeks a Customer Success Manager to own a portfolio of Mid-Market accounts in the West region, driving adoption, renewals, and growth. The role focuses on delivering measurable outcomes, improving retention and expansion, and scaling success through AI-enabled workflows.
What you’ll do
Manage a portfolio of Mid-Market accounts in the West region
Drive adoption, renewals, and growth
Partner with customers and internal teams to deliver measurable outcomes
Improve retention and expansion
Scale customer success through AI-enabled workflows
What you’ll need
2+ years of customer success, account management, or related client-facing experience managing a book of business
Proven track record of ownership and proactive problem-solving leading to measurable customer outcomes
Strong relationship management and communication skills
Comfortable leading demos and executive conversations
Operationally rigorous with business systems for forecasting and health tracking
Growth-minded, coachable, adaptable; excited to learn and leverage AI to improve workflows
Original job description
Box is hiring a Customer Success Manager to manage a portfolio of Mid-Market accounts in the West region, driving adoption, renewals, and growth. The role partners with customers and internal teams to deliver measurable outcomes, improve retention and expansion, and scale customer success through AI-enabled workflows.2+ years of customer success, account…