Community Support Engineer at CodeRabbit · San Francisco, CA · Joined
C
Community Support Engineer
CodeRabbit · San Francisco, CA · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$90k–$130kListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
CodeRabbit is hiring a Community Support Engineer to be the first point of contact for technical questions across public developer communities. The role troubleshoots code review, integration, and API issues, creates reusable support resources, and coordinates escalations with Engineering and Product.
What you’ll do
Serve as first point of contact for technical questions in public developer communities
Troubleshoot code review, integration, and API issues
Create reusable support resources
Coordinate escalations with Engineering and Product
What you’ll need
Experience leading operational programs from conception through pilot, rollout, and ongoing optimization
Familiarity with agile or lean methodologies for program management and continuous improvement
Experience working with data analysis tools and dashboards to drive decision-making
Strong understanding of modern software development practices, version control systems, and the software development ecosystem
Knowledge of customer success, sales, and professional services (e.g. retention, expansion, MEDDPICC, services delivery)
Bachelor's degree (or equivalent) in computer science, engineering, mathematics, or another technical field
Original job description
CodeRabbit is hiring a Community Support Engineer to serve as the first point of contact for technical questions across its public developer communities. The role troubleshoots code review, integration, and API issues; creates reusable support resources; and coordinates escalations with Engineering and Product.Experience leading operational programs from…