Mid-Market Customer Success Manager at Siteline · San Francisco, CA · Joined
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Mid-Market Customer Success Manager
Siteline · San Francisco, CA · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Owns mid-market customer accounts at a construction billing software startup, driving adoption, renewals, and expansion while coordinating with internal teams to deliver measurable value.
What you’ll do
Drive customer outcomes and account growth
Manage onboarding, adoption, renewals, and expansion
Coordinate with internal teams to resolve challenges
Deliver measurable value
Create strategic account plans
Navigate executive stakeholders
What you’ll need
5+ years in Customer Success or Strategic Account Management
Experience owning large mid-market accounts
Demonstrated success driving retention, renewals, and expansion
Strong consultative and commercial skills
Experience with executive stakeholders and renewal negotiations
Ability to translate business objectives into account plans
Original job description
Siteline is seeking a strategic Customer Success Manager to own mid-market customer accounts in the construction software industry. The role drives customer outcomes and account growth across onboarding, adoption, renewals, and expansion, while coordinating with internal teams to resolve challenges and deliver measurable value.5+ years of experience in…