Program Manager at VectorUSA · Torrance, CA · Joined
V
Program Manager
VectorUSA · Torrance, CA · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Manager
Team: Managed Services · Source: jobright · Posted by joined-scrapper
About the role
VectorUSA seeks a Program Manager to lead client Managed Services Programs, owning relationships, service delivery, governance, financial oversight, SLA performance, and continual improvement. The role coordinates across clients, sales, technical teams, and Managed Services leadership to ensure satisfaction throughout the customer life cycle.
What you’ll do
Oversee client Managed Services Programs
Manage client relationships and satisfaction
Ensure service delivery and governance
Monitor SLA performance and key metrics
Handle escalations and problem resolution
Drive continual service improvement
What you’ll need
5-7 years MSP industry experience
Documentation using Word, Visio, Excel, and SharePoint
General technical acumen in servers and networking
Travel up to 10% as needed
Strong client relationship and customer-service skills
Clear communication and reporting skills
Original job description
VectorUSA is seeking a Program Manager to oversee the success and satisfaction of assigned Client Managed Services Programs. The role manages client relationships, service delivery, governance, financial oversight, service-level performance, escalations, and continual service improvement throughout the customer life cycle.5 - 7 years of industry…