FMX is hiring a Manager of Customer Outcome Management to lead its Customer Outcome Manager team and drive customer retention, adoption, and satisfaction. The role partners with Sales, Account Management, and Customer Success while coaching the team and using account health data to improve customer outcomes.
What you’ll do
Lead and develop the Customer Outcome Manager team
Drive customer retention, adoption, and satisfaction
Coordinate with Sales, Account Management, and Customer Success
Analyze usage data and account health trends
Coach team members at varying experience levels
Improve retention, renewal, and customer health metrics
What you’ll need
4+ years in customer success, account management, or similar SaaS role
2+ years of people management experience
Track record improving retention, renewal, or customer health metrics
Ability to coach and develop team members
Experience with Salesforce, Planhat, and Microsoft Excel
Strong executive rapport, presentation, and negotiation skills
Original job description
FMX is seeking a Manager of Customer Outcome Management to lead its Customer Outcome Manager team. The role focuses on managing and developing the team while driving customer retention, adoption, and satisfaction, and coordinating with Sales, Account Management, and Customer Success on customer outcomes and growth opportunities.4+ years of experience in…