Application Support Analyst at Endurance IT Services · Richmond, VA · Joined
ES
Application Support Analyst
Endurance IT Services · Richmond, VA · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$60k–$70kListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Application Support Analyst role with a FinTech employer, starting with customer support and issue resolution and growing into product analysis and feature development. The role involves collaborating with developers, stakeholders, and clients using SQL, Jira, and AI tools.
What you’ll do
Provide customer support and resolve application issues
Analyze products for improvements and feature development
Collaborate with developers, stakeholders, and clients
What you’ll need
2+ years in Application Support, Business Analysis, Product Analysis, or related role
Strong SQL skills for querying and analyzing data
Experience with Jira or similar ticketing/project management platforms
Familiarity with AI tools and emerging AI technologies
Understanding of SDLC and Agile methodologies
Exceptional communication and customer service skills
Original job description
Endurance IT Services is recruiting for a FinTech employer whose identity is not specified. The role begins with customer support and application issue resolution, then grows into product analysis focused on improvements, feature development, and collaboration with developers, stakeholders, and clients.2+ years of experience in Application Support,…