Haynes and Boone, LLP · Orange, California, USA · 1h ago · 0 applicants
NewRemoteFull-timeMiddle
Pay
$75k–$81kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: User Experience (UX) team · Source: builtin · Posted by joined-scrapper
About the role
Provides desk-side hardware and software support, video conference support, and basic network support to attorneys and staff, with a focus on Tier 2 troubleshooting and user experience.
What you’ll do
Provide desk-side hardware and software support including handheld devices
Support video conference setup, maintenance, and user assistance
Troubleshoot Tier 2 desktop/laptop hardware, OS, and application issues
Assist engineers with onsite troubleshooting and IT inventory
Create and update tickets using the HelpDesk ticketing database
Support remote access for laptop users including remote desktop and VPN
What you’ll need
3+ years IT HelpDesk or support environment experience
The Technical Support Specialist is a key member of our User Experience (UX) team as our front-line support team is critical to improve the end user experience and drive IT support excellence. This non-exempt position is responsible for providing desk-side hardware and software support, video conference support and basic network support to attorneys and…