Customer Success Manager, Tier 3 at Eltropy · United States · Joined
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Customer Success Manager, Tier 3
Eltropy · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Eltropy is hiring a Customer Success Manager to support high-growth-potential credit unions and community banks in adopting its AI-powered communications platform. The role focuses on driving retention, growth, and customer satisfaction through collaboration and proactive problem-solving.
What you’ll do
Manage a portfolio of high-growth-potential credit unions and community banks
Help customers adopt Eltropy’s AI communications platform
Understand customer goals, needs, and challenges
Drive retention, growth, and customer satisfaction
Collaborate across sales, product, and support teams
Proactively identify and address issues
What you’ll need
2+ years customer-facing experience in account management or customer success
Passion for helping customers succeed
Strong analytical and problem-solving skills
Proven experience with technology and ability to learn new tools quickly
Collaborative team player who thrives in a fast-paced startup environment
Understanding of Collections, Lending, Contact Center, and Marketing use cases
Original job description
Eltropy is seeking a Customer Success Manager to manage a portfolio of high-growth-potential credit unions and community banks. The role helps customers adopt Eltropy’s AI communications platform, achieve their goals, and drive retention, growth, and satisfaction.2+ years of customer-facing experience in account management, customer success, or equivalent…