Software Support Engineer at Sandvik · Cincinnati, OH · Joined
S
Software Support Engineer
Sandvik · Cincinnati, OH · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Team: SigmaTEK Systems · Source: jobright · Posted by joined-scrapper
About the role
Provide technical support and training for SigmaTEK's fabrication software, troubleshoot customer issues, and leverage AI tools to improve support efficiency and productivity.
What you’ll do
Provide customer support and troubleshooting
Conduct training and technical demonstrations
Perform post processor work
Visit customer sites
Create documentation
Use and develop AI tools to improve support
What you’ll need
Ability to explain technical solutions step by step
Work independently and manage multiple cases
Strong troubleshooting skills
Proficiency with Windows and Microsoft Office
Experience with CAD/CAM or CNC cutting equipment
Familiarity with G-code/post processors, SQL, or scripting
Original job description
SigmaTEK Systems, LLC hires a Software Support Engineer to help fabricators use its software through customer support, troubleshooting, training, and technical demonstrations. The role also involves post processor work, customer site visits, documentation, and using or developing AI tools to improve support and productivity.Ability to explain technical…