Wells Fargo · Irving, TX · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Senior Customer Service Representative at Wells Fargo in Irving, TX, resolving complex customer inquiries and escalations while providing guidance to less experienced representatives and collaborating with internal teams.
What you’ll do
Resolve complex customer inquiries and escalations
Provide guidance to less experienced representatives
Collaborate with internal teams to improve service delivery
Deliver compliant, customer-focused outcomes
What you’ll need
2+ years of customer service, financial services or contact center support experience
Proven ability to resolve complex customer inquiries and escalations
Critical thinking and problem-solving skills
Success in a fast-paced, high-volume environment
Experience navigating multiple systems, tools, and resources
Knowledge of customer support operations and regulatory requirements
Original job description
Wells Fargo is hiring a Senior Customer Service Representative to resolve complex customer inquiries and escalations while delivering compliant, customer-focused outcomes. The role also provides guidance to less experienced representatives and collaborates with internal teams to improve service delivery.2+ years of customer service, financial services or…