Technical Customer Support Associate at Jamf · United States · Joined
J
Technical Customer Support Associate
Jamf · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
$19–$34/hrListed
Workplace
Remote
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Assists Jamf customers with installation, troubleshooting, and integration of Jamf products while providing technical and account support. This remote, entry-level, full-time role focuses on resolving customer issues at first contact and requires strong customer service and basic technical skills.
What you’ll do
Assist customers with installation, troubleshooting, and integration of Jamf products
Handle customer inquiries and provide technical and account support
Resolve issues at first contact when possible
Use CRM and support tools to manage customer interactions
Collaborate effectively across departments
Stay up to date with latest technologies and trends
What you’ll need
Experience in a customer-facing role with direct, real-time interaction
Strong problem-solving abilities with a customer-first mentality
Basic technical knowledge and aptitude for learning new software systems
Excellent written and verbal communication skills
Experience with CRM and support tools such as ServiceNow or Intercom
Familiarity with basic troubleshooting methods and diagnostic tools
Original job description
Jamf hires a Technical Customer Support Associate to assist customers with installation, troubleshooting, and integration of Jamf products and supporting technologies. The role handles customer inquiries and provides technical and account support, with an emphasis on resolving issues at first contact.Experience in a customer-facing role, with direct,…