Deloitte · Philadelphia, PA+40 more · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
$87k–$171kListed
Workplace
On-site
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Senior Consultant role at Deloitte helping clients design, configure, and implement customer feedback, analytics, and engagement solutions using Medallia and related CX platforms. Involves leading project workstreams, collaborating with stakeholders, and delivering actionable customer experience insights.
What you’ll do
Design, configure, and implement customer feedback, analytics, and engagement solutions
Guide project delivery, teams, and stakeholders
Lead projects or workstreams
Manage and prioritize multiple tasks in a fast-paced and dynamic environment
Provide clear guidance to others
Engage both technical and executive stakeholders
What you’ll need
Bachelor's degree in business, technology, or related discipline
Certifications in Medallia
2+ years of hands-on configuration of CX platforms (Medallia, Qualtrics, Sprinklr)
1+ years of basic project management experience (Agile frameworks preferred)
Understanding of API integrations, SSO/OAuth setup, and data transformation (ETL) concepts
Experience in client-facing consulting or advisory roles
Original job description
Deloitte helps organizations strengthen customer relationships through customer strategy, analytics, technology, and experience design. The Senior Consultant collaborates with clients to design, configure, and implement customer feedback, analytics, and engagement solutions, while guiding project delivery, teams, and stakeholders.Ability to work…