Customer Success Manager at Applied Control · Anchorage, AK +2 more · Joined
AC
Customer Success Manager
Applied Control · Anchorage, AK +2 more · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Applied Control seeks a Customer Success Manager to lead proactive lifecycle growth for strategic customers, driving value realization, retention, renewals, and recurring-revenue growth while coordinating with sales and delivery teams. The role also helps build the CSM program and requires experience in industrial technology, SaaS, or related customer-facing roles.
What you’ll do
Lead a proactive lifecycle-growth model for a focused portfolio of strategic customers
Drive customer value realization, retention, renewals, service utilization, and recurring-revenue growth
Coordinate across customers, Sales, and delivery teams
Help develop the CSM program
Translate customer needs into practical actions and commercial opportunities
What you’ll need
5+ years in customer success, account management, business development, lifecycle services, industrial technology, reliability, automation, software, service delivery, or related customer-facing role
Experience in industrial automation, process control, asset performance management, reliability, SaaS, cybersecurity, or related lifecycle services
Experience with DeltaV installed-base customers, recurring support agreements, service banks, multi-year contracts, or software subscriptions
Familiarity with Salesforce, Power BI, or comparable CRM and analytics tools
Bachelor's degree in business, engineering, technology, or equivalent experience
Strong organizational, planning, and cross-functional coordination skills
Original job description
Applied Control is seeking a Customer Success Manager to lead a proactive lifecycle-growth model for a focused portfolio of strategic customers. The role drives customer value realization, retention, renewals, service utilization, and recurring-revenue growth while coordinating across customers, Sales, and delivery teams and helping develop the CSM program.…