Senior Onboarding Customer Success Manager at Ping Identity · United States · Joined
PI
Senior Onboarding Customer Success Manager
Ping Identity · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$87k–$116kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Ping Identity seeks a Senior Onboarding Customer Success Manager to lead enterprise customers through deployment, drive value realization, and manage technical projects from pre-sales through post-deployment. The role requires C-level communication, project management, cloud migration expertise, and a player-coach mindset.
What you’ll do
Guide customers through deployment and help them realize value from Ping Identity solutions
Lead deployment planning and delivery
Manage project risks and stakeholders
Coordinate transition from pre-sales through post-deployment support
Oversee preparation and dissemination of project communications
Manage conflicting priorities and escalations under pressure
What you’ll need
Expertise in leading enterprise-level customer deployment projects
Experience managing technical projects with customer and vendor stakeholders
Ability to present to C-level executives and technical subject matter experts
Knowledge of project management best practices for large, complex projects including cloud migration
Outstanding written and verbal communication skills
Proven ability to influence, negotiate, and manage escalations under pressure
Original job description
Ping Identity is hiring an Onboarding Senior Customer Success Manager to guide customers through deployment and help them realize value from Ping Identity solutions. The role leads deployment planning and delivery, manages project risks and stakeholders, and coordinates the transition from pre-sales through post-deployment support to the Customer Success…