Manager, Customer Success at Advanced Sterilization Products · Pittsburgh, PA · Joined
AP
Manager, Customer Success
Advanced Sterilization Products · Pittsburgh, PA · Just now · 0 applicants
NewHybridFull-timeManager
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
ASP is seeking a Customer Success Manager in Pittsburgh, PA to lead a team focused on revenue retention, adoption, renewals, and expansion. The role involves coaching staff, managing complex customer situations, and improving customer lifecycle operations through cross-functional collaboration.
What you’ll do
Lead a team accountable for revenue retention and customer lifetime value
Drive product adoption, renewals, and expansion
Coach and develop team performance and accountability
Engage in complex customer situations
Partner across functions to improve customer lifecycle operations
What you’ll need
Bachelor's degree or equivalent professional experience
Minimum 5 years in Customer Success, Account Management, or related customer-facing role
Minimum 5 years in people management or team leadership
Strong communication skills with ability to lead change and coach performance
Experience with CRM platforms such as Salesforce and familiarity with customer health metrics, renewal forecasting, and churn-reduction strategies
Experience in SaaS, technology, or industrial environments applying Lean, Kaizen, or continuous improvement methodologies
Original job description
Advanced Sterilization Products is hiring a Manager, Customer Success to lead a team responsible for revenue retention, customer lifetime value, and scalable customer experience. The role drives adoption, renewals, and expansion while coaching the team, engaging in complex customer situations, and partnering across functions to improve customer lifecycle…