Manager, Dedicated Support Engineer at LiveRamp · New York, NY · Joined
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Manager, Dedicated Support Engineer
LiveRamp · New York, NY · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
$110k–$142kListed
Workplace
On-site
Job type
Full-time
Level
Manager
Team: Premier services support team · Source: jobright · Posted by joined-scrapper
About the role
LiveRamp is seeking a Manager to lead and scale its Premier services support team, overseeing performance, escalations, and process improvements. The role requires building processes in a greenfield environment and managing cross-functional initiatives to enhance service quality.
What you’ll do
Lead and scale the Premier services support team
Oversee team performance
Manage customer escalations
Improve support processes
Drive cross-functional improvements to service quality and efficiency
What you’ll need
Ability to establish process, documentation, and deliver results in an ambiguous greenfield environment
Track record of successfully managing cross team processes for experience improvements
Open-minded, collaborative, dependable, and poised when working through challenges
Strategic and forward thinking with proven ability to plan ahead
Type S personality: smart, ethical, friendly, cross-functional, hardworking, proactive
1-3 years management experience
Original job description
LiveRamp is hiring a Manager, Dedicated Support Engineer to lead and scale its Premier services support team. The role oversees team performance, customer escalations, support processes, and cross-functional improvements to service quality and efficiency.The ability to establish process, documentation, and deliver results in an ambiguous greenfield…