Global Head of Customer Success (Sales Team) at Semrush · Global · Joined
S
Global Head of Customer Success (Sales Team)
Semrush · Global · Just now · 0 applicants
NewHybridFull-timeManager
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: Sales Team · Source: jobright · Posted by joined-scrapper
About the role
Semrush is hiring a Global Head of Customer Success to lead and scale its enterprise customer success organization, driving adoption, retention, and expansion for strategic accounts. The role owns global strategy, operating model, and leadership, requiring deep enterprise customer fluency and commercial judgment.
What you’ll do
Own global Customer Success strategy and operating model
Drive adoption, value realization, retention, renewals, and expansion
Lead and scale a global or multi-region CS organization
Establish executive engagement and strategic business reviews
Oversee customer health, risk, and executive reporting
What you’ll need
Proven leadership of Enterprise Customer Success teams in marketing technology
Experience owning time-to-value, adoption, customer health, retention, and renewal readiness
Strong enterprise customer fluency with executive engagement and complex stakeholders
Deep product orientation and comfort with workflows and adoption barriers
Operating discipline across scorecards, inspection cadence, and customer health
Ability to lead managers and scale global CS operations
Original job description
Semrush is hiring a Global Customer Success Leader to build and scale a commercially accountable organization serving its largest and most strategic enterprise customers. The role owns global Customer Success strategy, operating model, leadership and performance, driving adoption, value realization, retention, renewals and expansion.Proven leadership of…