Customer Success Manager, Forma at Autodesk · United States · Joined
A
Customer Success Manager, Forma
Autodesk · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$76k–$136kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Team: Forma · Source: jobright · Posted by joined-scrapper
About the role
Autodesk seeks a Customer Success Manager for its Forma product to drive onboarding, adoption, retention, and growth among emerging and mid-market AEC customers through strategic account management.
What you’ll do
Drive onboarding and product adoption for customers
Ensure customer outcomes, retention, and growth
Manage strategic accounts with proactive engagement
Maintain high customer retention and coordinate with sales on renewals
Identify expansion opportunities within book of business
Maximize customer ROI through value delivery
What you’ll need
5+ years in customer-facing B2B role (Customer Success, Account Management, or similar)
4-year degree or equivalent experience
Ability to lead discovery discussions and understand the AEC industry
Resilient and adaptable to evolving priorities
Customer-first mindset and passion for solving customer problems
Strong communication, executive presence, and conflict resolution skills
Original job description
Autodesk is hiring a Forma Customer Success Manager to support emerging business and mid-market customers in the architecture, engineering, and construction industry. The role focuses on onboarding, product adoption, customer outcomes, retention, and growth through strategic account management and proactive engagement.Have 5+ years of experience in a…