ARIVE is hiring a remote Customer Service Representative to provide frontline phone support for its lending platform, handling general questions, basic troubleshooting, escalations, and call tracking. The role suits someone who can learn the mortgage industry quickly and communicate calmly and effectively under pressure.
What you’ll do
Provide frontline phone support to users of the lending platform
Address general-use questions and basic troubleshooting
Route escalations and sales inquiries
Track call topics to help teams address user needs
Apply knowledge of the mortgage industry to solve business and technical problems
What you’ll need
Minimum 2+ years of relevant customer support experience including phone support
Ability to communicate well over the phone in English
Calm demeanor and people skills under stress
Self-motivation and willingness to learn
Ability to thrive in an unstructured, fast-paced environment
Experience in the mortgage industry is strongly preferred
Original job description
ARIVE is seeking a Customer Service Representative to provide frontline phone support to users of its lending platform. The role addresses general-use questions and basic troubleshooting, routes escalations and sales inquiries, and tracks call topics to help teams address user needs.The ideal applicant will be able to quickly learn about the complexities…