Technical Support Engineer at Magnet Forensics · United States · Joined
MF
Technical Support Engineer
Magnet Forensics · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
$75k–$90kListed
Workplace
Remote
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Magnet Forensics seeks an entry-level Technical Support Engineer to provide first-level customer support for its digital investigative software, troubleshooting issues, documenting cases, and escalating complex requests.
What you’ll do
Provide first-level customer support
Troubleshoot common issues
Document cases
Escalate complex requests
What you’ll need
Post-secondary education in Computer Science, Engineering, or equivalent experience
0-2+ years of experience in a technical, customer-facing support role
Strong written and verbal communication skills
Customer-first mindset
Ability to follow structured troubleshooting processes and escalate effectively
Familiarity with CRM and case management tools (Salesforce Service Cloud preferred)
Original job description
Magnet Forensics develops digital investigative software used to acquire, analyze, and share digital evidence. The Technical Support Engineer provides first-level customer support, troubleshoots common issues, documents cases, and escalates complex requests.Post-secondary education in Computer Science, Engineering, or have equivalent experience0-2+…