Playlist is hiring a Director of Technical Account Management to lead and scale its TAM organization, driving retention and growth for enterprise accounts while partnering with Product and Engineering. The role demands deep experience with the Mindbody platform and proven leadership of managers.
What you’ll do
Lead and scale the technical account management organization
Strengthen customer relationships across the enterprise portfolio
Own retention and growth for strategic accounts
Guide technical integrations and migrations
Partner with Product and Engineering to improve customer outcomes
What you’ll need
8–12+ years progressive leadership in client-facing, revenue-driven roles in enterprise SaaS
Experience managing managers in a technical customer-facing organization
Strong technical depth: APIs, webhooks, data models, SQL, integration and migration patterns
Experience overseeing technical support, implementation, or TAM functions
Demonstrated success leading teams managing large strategic enterprise accounts
Deep hands-on experience with the Mindbody platform and fitness/wellness industry
Original job description
Playlist is hiring a Director of Technical Account Management to lead and scale its technical account management organization and strengthen customer relationships across its enterprise portfolio. The role owns retention and growth, guides technical integrations and migrations, and partners with Product and Engineering to improve customer outcomes.8–12+…