AI Support Operations Manager at 15Five · United States · Joined
1
AI Support Operations Manager
15Five · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Manager
Source: jobright · Posted by joined-scrapper
About the role
15Five seeks an AI Support Operations Manager to operate its customer-facing AI support system and own the Help Center content that drives self-service. The role focuses on improving AI resolution quality, closing content gaps, preparing support for launches, and building systems that prevent single points of failure.
What you’ll do
Operate customer-facing AI support system
Own Help Center content for customer self-service
Improve AI resolution quality and close content gaps
Prepare support for product launches
Maintain operational documentation
Provide backup coverage
What you’ll need
3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations
Hands-on ownership of a production AI agent
Proven content engineering with taxonomy and content verification workflows
Comfortable with AI-assisted workflows daily
Strong analytical habits to trace wrong AI answers to root cause
Collaboration and system-building: document and train a second
Original job description
15Five is hiring an AI Support Operations Manager to operate its customer-facing AI support system and own the Help Center content that supports customer self-service. The role improves AI resolution quality, closes content gaps, prepares support for launches, and maintains operational documentation and backup coverage.3–5+ years in support operations, CX…