Customer Success Manager - Public Sector at Findhelp · Austin, Texas or Madison, Wisconsin · Joined
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Customer Success Manager - Public Sector
Findhelp · Austin, Texas or Madison, Wisconsin · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Senior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Findhelp is hiring a Senior Customer Success Manager to lead enterprise public sector accounts, owning the full customer lifecycle from implementation to retention while using data, AI, and executive storytelling to drive adoption and growth. This onsite role is based in Austin, Texas or Madison, Wisconsin.
What you’ll do
Lead strategic relationships and growth for enterprise public sector customers
Own the customer lifecycle including sales-to-service hand-off and implementation
Deliver executive business reviews (QBRs) and translate complex data into compelling narratives
Drive adoption and optimize user adoption blueprints using usage metrics
Manage escalations and act as a bridge between business and product
Use customer data, AI, and cross-functional collaboration to improve outcomes and retention
What you’ll need
7+ years in Enterprise Customer Success, Account Management, or Strategic Consulting
Proven track record managing a high-revenue portfolio (e.g., $2M+ ARR)
Executive presence and ability to build trust with C-suite leadership
Expert-level command of Vitally, HubSpot, and Generative AI
Experience owning end-to-end implementation for complex multi-stakeholder enterprise clients
Public sector expertise with government agencies or community-based organizations strongly preferred
Original job description
Findhelp is a mission-driven organization that connects people with social care resources through its technology platform. The Senior Customer Success Manager will lead strategic relationships and growth for enterprise public sector customers, owning the customer lifecycle, delivering executive business reviews, driving adoption, and managing escalations.…