Senior Director, Services Consulting, AI at Zendesk · United States · Joined
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Senior Director, Services Consulting, AI
Zendesk · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: AI Services Consulting · Source: jobright · Posted by joined-scrapper
About the role
Zendesk is looking for a Senior Director to set the global strategy and operating model for its AI Services Consulting organization, leading consulting leaders and senior consultants while driving measurable customer outcomes. The role aligns cross-functional teams on AI services delivery, growth, and product strategy.
What you’ll do
Set global strategy and operating model for the AI Services Consulting organization
Lead consulting leaders and senior consultants to drive measurable customer outcomes
Align cross-functional teams on customer roadmaps, delivery, and growth
Define global playbooks, governance, KPIs, and executive operating rhythms
Oversee complex multi-region or multi-workstream portfolios and stakeholder communication
Use customer, adoption, delivery, and financial analytics to shape portfolio decisions and mitigate risk
What you’ll need
12+ years in Professional Services, Consulting, Technical Account Management, Solutions Consulting, or a related enterprise SaaS function
8+ years of people leadership, including leading through leaders and building globally distributed customer-facing organizations
Senior-level experience in go-to-customer and operating-model leadership in enterprise technology or SaaS
Deep expertise in AI-enabled customer service workflows, integrations, data readiness, adoption, and responsible implementation
Proven executive influence with Product and Engineering; experience turning customer insight into product strategy
Bachelor's degree in Business, Computer Science, Engineering, or a related field
Original job description
Zendesk is hiring a Senior Director to set the global strategy and operating model for its AI Services Consulting organization. The role leads consulting leaders and senior consultants, drives measurable customer outcomes, and aligns cross-functional teams on customer roadmaps, delivery, and growth.Enterprise people leadership & organization building:…