Own the global ratings and reviews capability within lululemon's Search & Discovery organization, setting strategy, governance, and platforms to leverage review data for improved product discovery and conversion.
What you’ll do
Set global strategy and governance for ratings and reviews
Manage platforms and third-party partnerships
Use review data to improve product discovery, guest confidence, and conversion
Build scalable operational processes and global standards
What you’ll need
Bachelor's degree or equivalent in Digital, Ecommerce, Product, Data, or Customer Experience
Proven experience owning a Ratings & Reviews program in an ecommerce environment
Deep understanding of the Ratings & Reviews ecosystem including collection, moderation, and syndication
Hands-on experience with third-party R&R platforms like Bazaarvoice
Strong product and systems thinking to influence technology roadmaps
Track record of cross-functional collaboration in matrixed organizations
Original job description
lululemon is hiring a Global Ratings & Reviews Manager to own the end-to-end ratings and reviews capability within its Search & Discovery organization. The role sets global strategy and governance, manages platforms and partnerships, and uses review data to improve product discovery, guest confidence, and conversion across digital experiences.Bachelor's…