Support Specialist at Harris Computer · United States · Joined
HC
Support Specialist
Harris Computer · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$25–$28/hrListed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Support Specialist role providing application support and product expertise to customers and internal teams, resolving issues, documenting solutions, delivering training, and collaborating on software improvements.
What you’ll do
Investigate and resolve client issues
Document solutions
Deliver customer training
Collaborate with product and engineering teams on software defects and enhancements
Provide application support and product expertise to customers and internal teams
What you’ll need
3+ years experience in a customer service role
Excellent interpersonal, written, and oral communication skills
Excellent listening skills and ability to ask probing questions and resolve problems
Ability to manage multiple priorities and adapt to change in a fast-paced environment
Experience with relational databases and reading/writing T-SQL
Proficiency with SQL, Excel, and Crystal Reports
Original job description
Manatron, Inc. is hiring a Support Specialist to provide application support and product expertise to customers and internal teams. The role investigates and resolves client issues, documents solutions, delivers customer training, and collaborates with product and engineering teams on software defects and enhancements.3 + years' experience in Customer…