Relationship Manager - Grata at Grata · San Francisco, CA · Joined
G
Relationship Manager - Grata
Grata · San Francisco, CA · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Grata is hiring a Relationship Manager to onboard and support customers, drive product adoption and satisfaction, and grow revenue through renewals and upsells. This hybrid role in San Francisco is ideal for a customer-facing professional with 3–5 years of commercial experience and a track record of exceeding KPIs.
What you’ll do
Onboard and support assigned customers
Drive product adoption and satisfaction
Grow account revenue through retention, renewals, and upsells
Deliver value-added communications including ROI
Identify and forecast risk and growth opportunities
Exceed target KPIs including renewal, upsell, usage, and NPS
What you’ll need
3–5 years in a customer-facing role with commercial experience
Proven track record managing renewals and upsells
Ability to engage directly with customers and work independently
Goal and results-oriented with a value-added mindset
Well-organized with high attention to detail
Track record of exceeding target KPIs
Original job description
Grata provides a private-market dealmaking platform for finding, researching, and engaging with private companies. The Relationship Manager onboards and supports assigned customers, drives product adoption and satisfaction, and grows account revenue through retention, renewals, and upsells.The ideal candidate should have a proven track record of account…