Customer Success Manager at STEAMe · Chicago, IL · Joined
S
Customer Success Manager
STEAMe · Chicago, IL · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$85k–$90kListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
STEAMe seeks a Customer Success Manager to build and shape its Customer Success function for its workforce technology platform. The role focuses on driving customer adoption, retention, and growth by translating workflows into platform configurations, educating users, and leading business reviews.
What you’ll do
Build and shape the Customer Success function
Drive customer adoption, time to value, retention, and growth
Translate customer workflows into platform configurations
Educate users on platform usage
Lead business reviews with customers
Partner with cross-functional teams
What you’ll need
2–4 years in customer success, implementation, or account management in SaaS
Deep software implementation experience (e.g., implementation consultant, solutions engineer)
Experience leading Quarterly Business Reviews or executive check-ins
Experience training users with varied technical comfort levels
Familiarity with CRMs or customer success tools
Experience in early-stage or first-hire Customer Success role at a startup
Original job description
STEAMe is hiring a Customer Success Manager to build and shape its Customer Success function for its workforce technology platform. The role focuses on customer adoption, time to value, retention, and growth by translating customer workflows into platform configurations, educating users, leading business reviews, and partnering across teams.Persuasive and…