Customer Service Lead at Vego Garden · Tomball, TX · Joined
VG
Customer Service Lead
Vego Garden · Tomball, TX · Just now · 0 applicants
NewHybridFull-timeLead
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Lead
Team: Customer Service · Source: jobright · Posted by joined-scrapper
About the role
Vego Garden is hiring a Customer Service Lead to coach and support the customer service team, resolve escalated issues, monitor performance metrics, and drive process improvements through cross-department collaboration.
What you’ll do
Coach and support the customer service team
Handle escalated customer issues
Monitor performance metrics
Contribute to process improvements
Collaborate across departments to improve customer service
What you’ll need
Experience in high-volume inbound call center
Experience leading, coaching, or supervising a customer service team
Strong coaching and interpersonal skills
Ability to handle escalated issues professionally and empathetically
Comfortable working with metrics and performance data
Strong technical aptitude and experience with VRCM or ticketing systems
Original job description
Vego Garden is seeking a Customer Service Lead to coach and support its customer service team, handle escalated customer issues, and monitor performance metrics. The role also contributes to process improvements and cross-department collaboration to improve customer service.Previous experience working in a high-volume, inbound call centerPrevious…