Customer Engineer at Encord · New York, NY · Joined
E
Customer Engineer
Encord · New York, NY · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$110k–$130kListed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Encord is hiring a Customer Engineer to support customers building AI applications, resolving technical issues and coordinating with engineering and product teams. The role requires strong SQL and Python skills, customer empathy, and experience in B2B SaaS support.
What you’ll do
Investigate and resolve technical queries
Coordinate with engineering and product teams
Help improve customer support processes
Contribute to product roadmap
What you’ll need
2–4 years in technical support or customer-facing engineering role
Full proficiency in Python and SQL
Experience with backend systems, logs, or APIs
Familiarity with support or ticketing tooling
Exposure to computer vision, ML workflows, or AI infrastructure
Experience with REST APIs or SDKs
Original job description
Encord is hiring a Customer Engineer to build and manage its customer support function for customers developing AI applications. The role investigates and resolves technical queries, coordinates with engineering and product teams, and helps improve customer support processes and the product roadmap.Experience: Any (new grads ok)Visa: US citizen/visa…