Team: Personalization & Customer Insights Team · Source: jobright · Posted by joined-scrapper
About the role
Lead data products and ML-driven personalization for Chase's agentic channel, partnering with engineering and data science to deliver secure, consented customer context and next-best-action capabilities across marketing and servicing channels.
What you’ll do
Lead data products and integrations for personalized customer context
Drive ML-powered personalization and next-best-action capabilities
Partner with engineering, data science, and cross-functional teams
Manage product lifecycle from discovery to value management
Influence adoption of product lifecycle activities across the organization
Mentor product managers and manage stakeholders
What you’ll need
8+ years of experience delivering products or technology applications
Extensive knowledge of product development life cycle, technical design, and data analytics
Proven leadership delivering AI-powered products to production in customer-facing environments
Experience defining and shipping data products for agentic assistants
Success with ML-driven personalization and experimentation
Experience with API-first delivery on cloud and multi-channel coordination
Original job description
Chase is hiring a Product Director for its Personalization & Customer Insights Team to lead data products and integrations that provide secure, consented customer context for its agentic channel. The role also drives ML-powered personalization and next-best-action capabilities across marketing and servicing channels, partnering with engineering, data…