Service Desk Engineer at GFI Digital · Maryland Heights, MO · Joined
GD
Service Desk Engineer
GFI Digital · Maryland Heights, MO · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
GFI Digital is seeking a Service Desk Engineer to provide customer-focused technical support for client systems, including workstations, servers, and networks. The role requires 3-4 years of IT support experience, including MSP background, and involves troubleshooting, escalation resolution, and ensuring SLAs are met.
What you’ll do
Deliver customer-focused technical support for client workstations, servers, software, networks, and connectivity
Maintain and troubleshoot client systems
Resolve escalations
Implement technical improvements
Help ensure service-level agreements are met
What you’ll need
3-4 years of hands-on IT support experience
3 years of MSP experience
Working knowledge of Windows Servers and networking hardware protocols
Strong documentation skills
Excellent communication and interpersonal skills
College Diploma or Degree in Computer Science
Original job description
GFI Digital is hiring a Service Desk Engineer to deliver customer-focused technical support for client workstations, servers, software, networks, and connectivity. The role maintains and troubleshoots client systems, resolves escalations, implements technical improvements, and helps ensure service-level agreements are met.3-4 years of hands-on IT support…