Team: Customer Experience · Source: jobright · Posted by joined-scrapper
About the role
NAVEX is hiring a Manager, Customer Experience to lead Strategic Enterprise Customer Experience Managers, focusing on retention, adoption, satisfaction, and expansion readiness through team development and cross-functional partnership.
What you’ll do
Lead Strategic Enterprise Customer Experience Managers
Deliver strategic, value-driven engagement for enterprise customers
Drive retention, adoption, satisfaction, and expansion readiness
Develop the team and operational excellence
Partner cross-functionally
What you’ll need
5+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership
3+ years of people leadership experience managing customer-facing teams
Proven success improving customer retention, adoption, and expansion in enterprise or SaaS environments
Strong coaching, mentoring, and performance management capabilities
Expertise in customer health frameworks, lifecycle management, and data-driven CX strategies
Ability to translate data into strategic insights and manage competing priorities
Original job description
NAVEX is seeking a Manager, Customer Experience to lead its Strategic Enterprise Customer Experience Managers and deliver strategic, value-driven engagement for enterprise customers. The role focuses on retention, adoption, satisfaction, and expansion readiness through team development, operational excellence, and cross-functional partnership.5+ years in…