Samsara seeks a Senior Customer Success Strategy Manager to drive adoption of new products across the post-sale organization. The role develops and executes adoption strategies, uses data to track metrics, and leads cross-functional efforts to close adoption gaps.
What you’ll do
Own new product adoption as a company metric across the post-sale organization
Develop and execute adoption strategies for new products
Integrate new products into post-sale workflows
Coordinate cross-functional teams to identify and close adoption gaps
Define metrics and build or work with dashboards
Communicate results and influence senior stakeholders
What you’ll need
8+ years in an internal-facing role such as Strategy & Operations, Business Operations, or Program/Project Management
Strong understanding of post-sale customer-facing functions including implementation, customer success, and customer education
Demonstrated ability to work autonomously and execute personally
Comfort operating with data: define metrics, build or use dashboards, and prioritize using adoption data
Strong written and verbal communication skills with ability to influence senior stakeholders
Original job description
Samsara is hiring a Senior Customer Success Strategy Manager to own new product adoption as a company metric across its post-sale organization. The role develops and executes adoption strategies, integrates new products into post-sale workflows, and coordinates cross-functional teams to identify and close adoption gaps.8+ years of experience in an…