Member Service Representative (Syracuse Region) at Broadview Federal Credit Union · Syracuse, NY · Joined
BU
Member Service Representative (Syracuse Region)
Broadview Federal Credit Union · Syracuse, NY · Just now · 0 applicants
NewHybridFull-timeJunior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
As a Member Service Representative at Broadview Federal Credit Union, you will provide consultative phone support to credit union members, resolve issues, and build relationships to enhance member satisfaction.
What you’ll do
Deliver consultative service and assistance to credit union members over the phone
Resolve member issues and address their financial needs
Foster relationships to enhance member satisfaction
Work in a fast-paced call center environment
What you’ll need
High school diploma or equivalent; associate's degree in Business, Finance, or related field preferred
Proven customer service experience or relevant work experience
Excellent verbal and written communication skills
Ability to multitask and work in a fast-paced environment
Strong problem-solving skills and attention to detail
Proficiency with call center software and computer applications; flexibility to work various shifts including weekends
Original job description
Broadview Federal Credit Union is seeking a Member Service Representative who will deliver consultative service and assistance to credit union members over the phone. The role involves resolving member issues, understanding financial needs, and fostering relationships to enhance member satisfaction.Minimum: High School or EquivalentProven customer…