Meltwater · Washington, DC · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$43k–$64kListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Meltwater seeks a Customer Success Manager II to drive customer satisfaction, product adoption, renewals, and growth by providing strategic guidance and collaborating with internal teams. The role is hybrid in Washington, DC and requires at least 3 years of account management experience.
What you’ll do
Drive customer satisfaction and product adoption
Manage renewals and mitigate risk
Conduct onboarding and training
Drive account growth through strategic guidance
Collaborate with internal teams
Identify and address customer needs promptly
What you’ll need
3+ years of experience in account management or customer success
Exceptional communication and interpersonal skills
Results-driven mindset focused on customer satisfaction
Proactive approach to identifying customer needs
Collaborative spirit with cross-functional teams
Legal ability to work in the country of hire
Original job description
Meltwater provides a platform that transforms global media, social, and AI signals into actionable intelligence for business leaders. The Customer Success Manager II will drive customer satisfaction, product adoption, renewals, risk mitigation, onboarding, training, and account growth through strategic guidance and collaboration with internal teams.…