About the role

What you’ll do

• Support after-hours operations and client service
• Handle urgent communications
• Coordinate resources and follow-up
• Process transcripts accurately
• Resolve issues efficiently and professionally

What you’ll need

• Bachelor's degree preferred or 3+ years in customer service
• Proficient in Microsoft Office applications
• Ability to learn and apply processes across departments
• Excellent interpersonal and communication skills
• Strong organizational and prioritization skills
• Demonstrated professionalism, discretion, and confidentiality

Original job description