Customer Success Manager at Nimble · San Francisco, CA · Joined
N
Customer Success Manager
Nimble · San Francisco, CA · Just now · 0 applicants
NewOn-siteFull-timeSenior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Nimble is hiring a Strategic Customer Success Manager to drive adoption, retention, and expansion across enterprise accounts. The role builds senior stakeholder relationships, connects customer needs with technical solutions, and manages customer health and risk while identifying growth opportunities.
What you’ll do
Drive adoption, retention, and expansion across enterprise accounts
Build senior stakeholder relationships
Connect customer needs with technical solutions
Manage customer health and risk
Identify opportunities to grow customer value
Partner with technical stakeholder teams in complex enterprise environments
What you’ll need
6+ years of customer-facing SaaS experience in post-sale roles such as Customer Success or Account Management
3+ years supporting enterprise customers
Experience partnering with technical stakeholder teams (Engineering, Data, AI) in complex enterprise environments
Strong technical aptitude including HTML/CSS and comfort troubleshooting via APIs, logs, and workflows
Excellent communication and executive presence with ability to influence senior and C-level stakeholders
Ability to translate technical concepts into clear business value for technical and non-technical audiences
Original job description
Nimble is hiring a Strategic Customer Success Manager to drive adoption, retention, and expansion across enterprise accounts. The role builds senior stakeholder relationships, connects customer needs with technical solutions, manages customer health and risk, and identifies opportunities to grow customer value.6+ years of customer-facing experience in…