Alert Team Lead I at SiriusXM · United States · Joined
S
Alert Team Lead I
SiriusXM · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Junior
Team: Alert Team · Source: jobright · Posted by joined-scrapper
About the role
The Alert Team Lead I at SiriusXM supports the operations of the SiriusXM Connect Help Desk and Response Center by providing second-level support, resolving escalations, and guiding frontline agents. This remote role coordinates with internal teams and external partners to handle safety and security requests effectively.
What you’ll do
Support daily operations of the Help Desk and Response Center
Provide second-level support for complex customer and technical escalations
Resolve safety and security requests
Guide and coach frontline agents
Coordinate with internal teams and external partners
Maintain accuracy and attention to detail under competing priorities
What you’ll need
High school diploma or equivalent
Minimum one year of fast-paced customer service or contact center experience
Strong verbal and written communication skills
Proficiency with Microsoft Outlook and standard business applications
Legal authorization to work in the United States
One to two years of operations, customer service leadership, or contact center support experience
Original job description
SiriusXM is hiring an Alert Team Lead I to support the daily operations of its SiriusXM Connect Help Desk and Response Center. The role provides second-level support, resolves complex customer and technical escalations, supports safety and security requests, and guides frontline agents while coordinating with internal teams and external partners.High…