Customer Relationship Management (CRM) Manager at JLUXLABEL · Los Angeles, CA · Joined
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Customer Relationship Management (CRM) Manager
JLUXLABEL · Los Angeles, CA · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Manager
Source: jobright · Posted by joined-scrapper
About the role
JLUXLABEL, a women's fashion brand, seeks a CRM Manager to lead customer retention across email and SMS, owning lifecycle strategy, automated journeys, segmentation, and loyalty initiatives to boost repeat purchases and customer lifetime value.
What you’ll do
Own lifecycle strategy and execution across email and SMS
Manage automated journeys and campaigns
Develop and execute segmentation strategies
Lead loyalty initiatives
Conduct A/B and multivariate testing
Optimize performance based on data insights
What you’ll need
5+ years in lifecycle, CRM, or retention marketing (DTC/ecommerce preferred)
Advanced hands-on experience with Klaviyo, Iterable, or Bloomreach
Strong knowledge of segmentation, personalization, automation, and customer journeys
Experience with cross-channel email and SMS lifecycle programs
Proven ability to create strategic roadmaps and drive measurable business outcomes
Excellent analytical, project management, and communication skills
Original job description
JLUXLABEL is a women’s fashion brand seeking a Customer Relationship Management (CRM) Manager to lead customer retention across email and SMS. The role owns lifecycle strategy and execution, including automated journeys, campaigns, segmentation, loyalty initiatives, testing, and performance optimization.5+ years of experience in lifecycle marketing, CRM,…