Manager, Technical Services at Grace Hill · United States · Joined
GH
Manager, Technical Services
Grace Hill · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$100k–$110kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Technical Services · Source: jobright · Posted by joined-scrapper
About the role
Grace Hill is hiring a Manager, Technical Services to lead its systems integration delivery team, overseeing platform connectivity, integrations, data migrations, account provisioning, SLAs, and escalations. The role also coordinates presale-to-delivery handoffs and manages technology partner relationships.
What you’ll do
Lead the systems integration delivery team
Oversee platform connectivity, integrations, and data migrations
Manage account provisioning and internal SLAs
Handle escalations
Coordinate presale-to-delivery handoffs
Manage technology partner relationships
What you’ll need
Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience
5+ years of experience in technical services, systems integration, or implementation engineering
2+ years in a people-management or team-lead capacity
Strong working knowledge of SSO/authentication protocols, REST APIs, SFTP, and data migration practices
Experience managing technical SLAs and ticket-driven support operations
Ability to communicate complex technical concepts to non-technical stakeholders
Original job description
Grace Hill is hiring a Manager, Technical Services to lead its systems integration delivery team. The role oversees platform connectivity, integrations, data migrations, account provisioning, internal SLAs, and escalations while coordinating presale-to-delivery handoffs and technology partner relationships.Bachelor's degree in Computer Science,…