Manager, Customer Success Manager (PubSec) at GitLab · United States · Joined
G
Manager, Customer Success Manager (PubSec)
GitLab · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
GitLab is hiring a Manager to lead a North America-based Customer Success team for the public sector, developing Customer Success Managers and driving customer value through adoption, measurable outcomes, and trusted partnerships.
What you’ll do
Lead a North America-based Customer Success Managers team
Develop and coach Customer Success Managers
Strengthen customer relationships and drive software adoption
Coordinate customer support across internal teams
Manage onboarding, adoption, business reviews, and renewals
Improve team processes and tools
What you’ll need
Experience leading customer-facing teams in software, technology, consulting, sales, or customer success
Knowledge of software development lifecycle, agile, and DevOps practices
Familiarity with Kubernetes, Docker, SAST/DAST, and cloud platforms such as AWS, GCP, and Azure
Ability to translate strategy into initiatives and track delivery
Capability to lead distributed teams and work with senior executives
Strong communication, coaching, and process improvement skills
Original job description
GitLab is hiring a Manager, Customer Success Managers to lead a North America-based team helping customers realize value through adoption, measurable outcomes, and trusted partnerships. The role develops Customer Success Managers, strengthens customer relationships, coordinates customer support across internal teams, and improves team processes and tools.…