IT Experience Services Specialist II at Penumbra, Inc. · Roseville, CA · Joined
PI
IT Experience Services Specialist II
Penumbra, Inc. · Roseville, CA · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$29–$42/hrListed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: IT Experience Services · Source: jobright · Posted by joined-scrapper
About the role
Penumbra, Inc. is seeking an IT Experience Services Specialist II to deliver advanced end-user IT support and resolve complex technical issues across devices, applications, and enterprise services. This role supports corporate offices and manufacturing facilities, manages escalations and service requests, and contributes to IT projects and Tier I staff mentorship.
What you’ll do
Provide advanced end-user IT support and resolve complex technical issues
Manage IT service requests and escalations
Support corporate offices and manufacturing facilities
Contribute to IT projects and mentor Tier I staff
Use remote management and configuration tools to troubleshoot systems
Collaborate on maintaining enterprise services and applications
What you’ll need
AA degree with 2+ years of IT support experience or equivalent
Knowledge of Windows Active Directory, Group Policy, DNS, DHCP, RDP, networking protocols, printing, and user account management
Working knowledge of VMWare or other virtual server environments
Proficiency with Microsoft Office, Mac, AV applications, VPN, and Wi-Fi
Familiarity with remote management tools such as Microsoft SCCM
Experience with ServiceNow ITSM and AI-assisted ITSM tools; certifications or regulated industry experience preferred
Original job description
Penumbra, Inc. is hiring an IT Experience Services Specialist II to provide advanced end-user IT support and resolve complex technical issues across devices, applications, and enterprise services. The role supports corporate offices and manufacturing facilities, manages escalations and IT service requests, and contributes to IT projects and Tier I staff…