Customer Success Manager, AI Products - MCP Manager at Usercentrics · New York, NY · Joined
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Customer Success Manager, AI Products - MCP Manager
Usercentrics · New York, NY · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$100k–$124kListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Usercentrics seeks a Customer Success Manager to own post-sale relationships for its MCP Manager platform, focusing on adoption, renewals, and expansion. The role combines hands-on customer management with building scalable success processes and feeding product insights back into the team.
What you’ll do
Own the post-sale customer relationship including onboarding, adoption, support, renewals, and expansion
Build scalable customer success processes
Relay customer insights to product teams
What you’ll need
3+ years in customer success, account management, or customer-facing role at a B2B SaaS company
Owned renewals with a track record of retaining customers and growing accounts
Technically fluent: can explain software integrations, run product walkthroughs, and work through configuration with technical colleagues
Clear written and verbal communication with audiences from administrators to CTOs and security leaders
Highly organized, able to manage many accounts, support requests, and internal projects simultaneously
Comfortable operating in an early-stage, category-creation environment and uses AI assistants/agents
Original job description
Usercentrics is hiring a Customer Success Manager for MCP Manager, its governance and management platform for Model Context Protocol. The role owns the post-sale customer relationship, including onboarding, adoption, support, renewals, and expansion, and builds scalable customer success processes while relaying customer insights to product teams.You have…