Support Engineer at SingleStore · United States · Joined
S
Support Engineer
SingleStore · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$90k–$130kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
SingleStore seeks a Support Engineer to resolve complex customer database issues by investigating product behavior, coordinating with engineering teams, and improving support processes and documentation. The role requires strong MySQL, Kubernetes, Linux, and scripting skills for a remote mid-level position.
What you’ll do
Resolve complex customer database issues
Investigate product behavior
Coordinate with engineering teams
Improve support processes and documentation
Explain technical concepts to end-users
Test software and navigate large log files
What you’ll need
4+ years of advanced customer-facing technical support experience
Experience with MySQL or MySQL-like databases and SQL query optimization
Solid Kubernetes and sysadmin skill set
Hands-on Linux and system I/O/network throughput analysis
Experience with a scripting or coding language (Python, Bash, or Go)
Familiarity with distributed systems and AWS/GCP
Original job description
SingleStore provides a cloud-native distributed SQL database for data-intensive applications. The Support Engineer resolves complex customer database issues by investigating product behavior, coordinating with engineering teams, and improving support processes and documentation.4+ years of advanced customer-facing technical support experienceExperience…