Manager of Customer Success at Propelus · United States · Joined
P
Manager of Customer Success
Propelus · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$100k–$120kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Propelus seeks a Manager of Customer Success to lead a remote team overseeing enterprise healthcare accounts, driving retention and expansion through data-driven strategies and team development. Requires 5+ years in SaaS Customer Success, enterprise experience, and 2+ years managing CSMs.
What you’ll do
Lead and manage a team of Customer Success professionals
Improve customer satisfaction, retention, and expansion
Develop and implement data-driven strategies
Drive cross-functional process improvements
Conduct executive business reviews (EBRs) with data reporting
Delegate tasks and hold team accountable for end goals
What you’ll need
5+ years in Customer Success within SaaS Healthcare environment
2+ years managing a team of Customer Success professionals in SaaS
Experience with enterprise-level accounts
Proficiency in customer success platforms and CRM systems
Sharp analytical and problem-solving skills
Excellent communication and interpersonal skills
Original job description
Propelus is hiring a Manager of Customer Success to lead a team responsible for enterprise, high-value, strategic accounts. The role focuses on improving customer satisfaction, retention, and expansion through data-driven strategies, team development, and cross-functional process improvements.5+ years of experience in Customer Success, specifically within…