WEKA is hiring a Senior Customer Success Operations Manager to lead operational projects, build dashboards and playbooks, and turn data into leadership insights for its AI data infrastructure business. The role is based in Campbell, CA with a hybrid schedule.
What you’ll do
Lead end-to-end operational projects
Build tools and dashboards
Design customer success playbooks
Improve workflows
Translate data into actionable insights for leadership
Coordinate across Engineering, Product, and Go-to-Market teams
What you’ll need
5+ years in CS Operations, Revenue Operations, Business Operations, or similar role in B2B SaaS/enterprise technology
Proven record of owning and delivering operational projects end-to-end
Strong Salesforce proficiency and experience with BI tools/data warehouses (e.g., Snowflake, Looker, Tableau)
Advanced Excel/Google Sheets and structured data skills across multiple systems
Experience designing playbooks, workflows, or SOPs for customer-facing teams
Self-directed with high autonomy and strong communication for technical and non-technical stakeholders
Original job description
WEKA is building AI-native data infrastructure for enterprise and compute-intensive workloads. The Senior Customer Success Operations Manager will lead end-to-end operational projects, build tools and dashboards, design customer success playbooks, improve workflows, and translate data into actionable insights for leadership.5+ years in CS Operations,…